Privacy Policy

Last Modified: November 24, 2025

At NM Phom Services LLC, we value clarity and respect in how we handle your information. This Privacy Policy explains the data we collect, how we use it, and the choices available to you. Our approach prioritizes emotional intelligence, neurodiversity awareness, trauma-informed practices, and transparent data ethics.

1. Definitions

"Company," "we," "us," or "our" refers to NM Phom Services LLC, operating under the DBAs We Thrive Collective, We Thrive HR, and Functioning & Feral.

"Website" refers to we-thrive-collective.com, soleila.io, and all associated subdomains, portals, pages, and funnels.

"Services" means all products, digital content, memberships, consulting, coaching, AI tools, and other offerings we provide.

"User," "you," or "your" refers to any individual who accesses our Website or Services.

"Personal Information" means any information that identifies or can reasonably identify a person.

"AI Tools" refers to systems including OpenAI (ChatGPT), Chipp.ai, Base44, MindPal, and NotebookLM.

"Third-party Processors" refers to external platforms we use to operate our business.

2. Who We Are

NM Phom Services LLC
504 Crystal Falls Drive
McKinney, TX 75071
Email: [email protected]

3. Purpose of This Privacy Policy

This Policy outlines what information we collect, how we use it, how long we retain it, how we protect it, and how you can exercise your rights. This Policy applies to online interactions only.

4. Consent

By using our Website, Services, AI tools, forms, or communications, you consent to the terms in this Privacy Policy. If you do not agree, please discontinue use.

5. Applicability of Privacy Laws

We do not currently meet the thresholds for certain state privacy laws (such as CCPA). However, we voluntarily adopt practices informed by GDPR, CAN-SPAM, TCPA, and U.S. privacy standards.

6. Neurodiversity and Data Sensitivity

We honor neurodiversity and trauma awareness by:

• Reducing cognitive load in forms and consent requests
• Avoiding manipulative data practices
• Safeguarding coaching notes and personal disclosures
• Communicating clearly and transparently

7. Children's Privacy

Our Services are not intended for users under 18. We do not knowingly collect information from minors.

8. Information We Collect

A. Information You Provide

• Name, email, phone number
• Mailing address
• Business details or demographics
• Form submissions and opt-ins
• Scheduling and onboarding information
• AI Assistant access forms
• Communications within the Soleila CRM
• Coaching-related content

B. Payment Information

Processed securely by Stripe or PayPal. We do not store full credit card numbers.

C. Automatically Collected Data

• IP address
• Device, browser, and location data
• Page interactions and navigation behavior
• Email open and click behavior
• CRM activity inside Soleila
• Tracking via Meta Pixel, TikTok Pixel, Google Analytics

9. AI Tools and Automations

We use AI tools including OpenAI (ChatGPT), Chipp.ai, Base44, MindPal, and NotebookLM.

AI Data Handling

• We do not store AI conversations within Soleila or internal systems.
• Third-party AI providers may store text, image, or voice inputs according to their policies.
• Users may request deletion directly from those providers.
• Users may opt out of AI features, with functionality limitations.

Automations

We use Make and Soleila workflows to:

• Deliver content
• Onboard users
• Send notifications
• Support account management

We do not use automation for legally significant decision-making.

10. How We Use Personal Information

• Provide our products, services, coaching, and digital tools
• Manage Soleila CRM profiles
• Process payments
• Communicate through email or SMS
• Improve user experience and site performance
• Support legal, financial, and tax requirements

11. Cookies and Tracking

We use cookies for:

• Authentication
• Performance and analytics
• Preferences and personalization
• Advertising and retargeting

Cookie types include:

• Essential cookies
• Performance cookies
• Functionality cookies
• Advertising cookies
• Affiliate tracking cookies

12. Do Not Track

Our Website does not respond to Do Not Track signals.

13. Third-Party Processors

We share data when necessary with:

Core Platforms

• Soleila / HighLevel
• LeadConnector
• Google Workspace (including Drive and NotebookLM)

Email and Messaging

• Mailgun
• LC Phone

Payments

• Stripe
• PayPal

AI Providers

• OpenAI
• Chipp.ai
• Base44
• MindPal

Automations

• Make

Analytics and Advertising

• Google Analytics
• Meta Pixel
• TikTok Pixel

Creative Tools

• Canva

14. Mailing List and SMS Communications

Email

• You consent to receive emails after subscribing.
• You may unsubscribe at any time.

SMS (TCPA Compliance)

• We send limited SMS messages.
• Reply STOP to unsubscribe.
• Message and data rates may apply.

15. Affiliate Disclosure

We may earn commissions from affiliate links. We only recommend products or services we believe offer value.

16. Information Retention

We retain personal information:

• For ongoing business operations
• For legal and tax compliance
• Until a user requests deletion

17. Security Measures

We use reasonable physical, technical, and administrative safeguards. If a breach occurs, we will notify affected users as soon as reasonably possible, with a goal of doing so within 72 hours.

18. Your Rights

Depending on your jurisdiction, you may:

• Access your data
• Request corrections
• Request deletion
• Withdraw consent
• Opt out of marketing
• Request a copy of your information

19. California and U.S. State Privacy Rights

Even though we do not meet CCPA thresholds, California residents may request:

• Disclosure of collected information
• Correction
• Deletion
• Non-discrimination

20. Exercising Your Rights

Email: [email protected]

21. International Data Transfers

Data may be transferred to U.S.-based servers. We rely on recognized lawful transfer mechanisms such as Standard Contractual Clauses when applicable.

22. Zero-Tolerance Harassment and Termination Rights

We maintain a zero-tolerance policy for harassment, discrimination, threats, abuse, or hostile behavior. We may remove access to our Services or communities for any user who violates these standards.

23. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by a new "Last Modified" date.

24. Contact Us

NM Phom Services LLC
504 Crystal Falls Drive
McKinney, TX 75071
Email: [email protected]