We Thrive Collective: Done-For-You (DFY) Services & Onboarding

Terms of Service
Last Updated: September 5, 2025

Key Points You Need to Know:

You provide the assets, we set you up. Work doesn’t start until you’ve submitted what’s needed.

Timelines depend on you. If you delay in sending assets or responding, your project will pause. If 30 days pass with no activity, your account freezes.

All payments must stay current. If invoices or subscriptions lapse, work pauses until accounts are up to date.

Refunds aren’t offered once work begins. We invest time and resources immediately — so payments are final.

Revisions are limited. You get two rounds on DFY Services and one round on DFY Onboarding. Extra changes = extra fees.

Third-party costs may apply. Fonts, stock photos, plugins, or integrations like Zapier/OpenAI tokens may incur extra charges. We’ll check with you before purchase, and you’ll be rebilled at cost (integrations carry a 5% admin margin).

We don’t do creative asset design. You provide copy, logos, and design. If you need help, we can refer trusted designers.

Guarantees are limited. The 30-Day Activation Guarantee applies to Soleila.io onboarding only, not DFY Services.

Disputes go through mediation in Collin County, Texas first.

1. DFY Services Terms

1.1 Scope of Work

Each DFY package includes only the deliverables explicitly listed in the service description at the time of purchase.

Services such as graphic design, video editing, copywriting beyond what is specified, or third-party integrations not listed are not included unless separately scoped and contracted.
Revisions are limited to two (2) rounds per project deliverable. Additional revisions will be billed at our standard hourly rate of $150.

We provide templates and frameworks; design/copy/creative assets are client-provided unless custom-scoped. Referrals to trusted design providers are available upon request.

1.2 Client Responsibilities

Provide all required assets (logos, brand guidelines, copy, course materials, media files) by the deadlines outlined in your onboarding checklist.

Understand that work will not begin until both (a) the first payment is received and (b) all required assets are provided.

Accept that delays in providing assets will delay delivery timelines.

Grant us administrative access to tools (domain/DNS, Stripe, email) or participate in live screen shares for setup. We do not request or retain your account passwords.

Maintain Soleila.io subscription and invoices in good financial standing for work to continue or deliverables to be released.

1.3 Delivery Timelines

Delivery begins only after all required assets are received:

Website + Funnel + GPT: ~21 business days

Email Starter Pack + GPT: ~14 business days

Course Build-Out + GPT: ~21 business days

Custom Scope & Website Design: timeline determined during consultation
All timelines are estimates and depend on timely client cooperation.

1.4 Payment & Refunds

Work will not begin until the first payment clears.

All payments are non-refundable once work has started.

Payment plans must be completed in full regardless of client participation or delays caused by missing assets.

Transaction fees and donations (such as Stripe Climate contributions) are built into package pricing.

All accounts must remain in good financial standing for work to continue or be delivered.

1.5 Intellectual Property

Upon final payment, you retain full ownership of deliverables created for your brand (funnels, course shells, GPT configurations).

We retain the right to use anonymized versions of work in our portfolio unless you request otherwise in writing.

1.6 Third-Party Assets & Integrations

Fonts: We make every effort to match brand fonts from free sources. If a paid font is required, we will notify you. You may choose an alternative free/similar font, or opt to purchase the original font at cost, rebilled by us. Fonts will be provided to you if licensing permits.

Other assets: Stock images, plugins, and similar resources are not included unless specified. We will confirm with you before purchase and rebill at cost if approved. If no response is received within 48 hours, we may proceed with the purchase and rebill.

Integrations: While HighLevel integrates with nearly any platform, third-party providers may impose paywalls or API restrictions beyond our control. In such cases, we will provide alternative options, but clients must approve and initiate transitions. Any associated costs are the client’s responsibility.

Ongoing integrations (Zapier, Make, OpenAI tokens, etc.) will be rebilled monthly at cost plus a 5% admin margin. Minimum rebilling will occur monthly.

1.7 Communication Expectations

Clients are expected to respond within 24–48 hours. Delays may push back timelines without penalty to We Thrive Collective.

If communication lapses for more than 7 days, the project will pause until the client resumes communication.

If no Soleila.io account activity or client communication occurs within 30 days, the account will be frozen.

1.8 Project Restart Policy

Projects paused for more than 30 days require a $250 restart fee to resume.

Restart timelines will be based on our current production schedule.

1.9 Limitations of Guarantee

The 30-Day Activation Guarantee applies only to Soleila.io onboarding, not DFY Services.

DFY Services are built to specification and are not performance-guaranteed beyond what is contractually listed.

1.10 Platform Dependency Disclaimer

DFY Services rely on third-party platforms (GoHighLevel, Stripe, Google, etc.). We Thrive Collective is not responsible for downtime, service changes, or limitations imposed by these providers.

1.11 Termination

We may pause or terminate services if client communication ceases for more than 30 days.

In such cases, all completed work to date will be delivered, but no refunds will be issued for incomplete portions.

2. DFY Onboarding Terms

2.1 Scope of Services

DFY Onboarding includes setup of your Soleila.io account according to the package purchased.
Standard onboarding may include account configuration, email/domain setup, CRM setup, funnel/website templates, automations, and course/membership delivery tools.
Custom branding, logo design, custom code, or third-party integrations outside of the agreed scope are not included.

2.2 Client Responsibilities

Provide all required assets (logos, copy, media, account logins, etc.) within 7 business days of purchase.

Attend at least one live onboarding call.

Maintain financial standing: All Soleila.io subscriptions and invoices must be current for onboarding work to continue or be completed.

2.3 Timeline & Delivery

Standard DFY onboarding is completed within 14–21 business days after all required assets and access are received.

Timelines may extend if assets are delayed or scope is expanded.

2.4 Guarantee & Activation

DFY Onboarding includes the Soleila 30-Day Activation Guarantee. To qualify, you must:

Provide all requested assets within 7 business days.

Attend at least one live onboarding call.

Launch your first funnel, automation, or campaign within 30 days of completion.
If these conditions are met and you do not see results (booked appointments or a 25%+ email open rate), we will credit your next month’s subscription fee.

2.5 Fees & Payments

Payment is due in full at checkout unless a payment plan is arranged.

All fees are non-refundable, except as covered by the Activation Guarantee.

Failed payments may result in suspension of onboarding services until resolved.

2.6 Revisions & Edits

One round of revisions is included.

Additional revisions or out-of-scope requests may be billed at our standard rates.

2.7 Termination

If you fail to provide assets, respond to requests, or complete required steps within 30 days, onboarding may be considered closed.

Re-engagement may require a $250 restart fee.

3. Limitation of Liability

We Thrive Collective shall not be liable for direct or indirect damages from the use or inability to use DFY Services or DFY Onboarding. This includes business loss, project delays, or third-party technology issues.

4. Indemnification

Clients agree to indemnify and hold harmless We Thrive Collective from claims, damages, or legal actions arising from their use of deliverables or services, including but not limited to compliance with email marketing laws, GDPR, or other regulations.

5. Mediation & Jurisdiction

All disputes shall first be addressed through mediation in the State of Texas. If unresolved, disputes will fall under the jurisdiction of courts located in Collin County, Texas.

6. Updates to Terms

We may update these Terms periodically. Continued use of DFY Services or DFY Onboarding after changes are made constitutes acceptance of the new Terms.

7. Contact

For questions or concerns about these Terms, please contact:
[email protected]