The B.E.S.T. Hiring Strategy: A Sustainable Staffing Solution
A step-by-step guide to building a hiring process that finds the right people and treats them like it matters. Written for small business owners, franchise operators, and founders who are done wasting time on hires that don’t fit.

What You’ll Learn
Most hiring advice tells you to move fast and trust your gut. That’s how bad hires happen. This book gives you a repeatable process that works whether you’re filling one role or staffing an entire location.
B.E.S.T. stands for four pillars that turn hiring from a guessing game into a strategic advantage:
B. Behavioral-Based Interviewing Stop asking hypothetical questions and start learning how candidates actually performed in real situations. This section shows you how to design interview questions that surface real evidence, not rehearsed answers.
E. Employer Branding You’re already telling a story about what it’s like to work for you. The question is whether you’re telling it on purpose. This section walks you through owning your narrative and using it to attract the people who actually belong on your team.
S. Strategic Sourcing Job boards are one channel, not the whole strategy. This section covers where to find candidates your competitors aren’t reaching and how to build a sourcing approach that doesn’t depend on a single platform.
T. Targeted Postings and Planning Your job posting is competing with thousands of others. This section breaks down how to write postings that work with job board algorithms and speak directly to the candidates you want.
The book also covers compliance and inclusive hiring practices so you’re building a process that protects your business while making it a better place to work.
Who This Book Is For
This book was written for the people actually doing the hiring. Not HR departments with dedicated recruiting teams, but founders, operators, and small business owners who need to get it right without a huge budget or a dedicated recruiter.
If you’ve ever posted a job, gotten 200 applications, and still couldn’t find the right person, this book was written for you. If you’ve made a hire that looked great on paper and fell apart in 90 days, this book explains why and what to do differently.

About Nicole
Nicole Phommanorat, SHRM-SCP, is the founder of We Thrive Collective and the creator of Soleila.io. She has 15+ years of experience in people operations, talent strategy, and business systems.
Before building We Thrive Collective, Nicole led staffing for 200+ new store openings, reduced time-to-apply by 88% through human-first hiring systems, saved $275K in agency spend in 90 days, and scaled employer brand engagement by 57% in under a year.
She wrote The B.E.S.T. Hiring Strategy because she watched too many good businesses lose good people to a broken process. The book is what she wishes someone had handed her clients ten years ago.

Get Your Copy
Available now in paperback on Amazon.
Want help building the hiring infrastructure behind the strategy? That’s what We Thrive Collective does.
