Privacy Policy

Privacy Policy

Last Modified: March 31, 2026

At NM Phom Services LLC, we value clarity and respect in how we handle your information. This Privacy Policy explains the data we collect, how we use it, and the choices available to you.

1. Definitions

“Company,” “we,” “us,” or “our” refers to NM Phom Services LLC, operating under the DBAs We Thrive Collective, We Thrive HR, and Functioning & Feral.

“Website” refers to we-thrive-collective.com, soleila.io, nicolephom.com, and all associated subdomains, portals, pages, and funnels.

“Services” means all products, digital content, memberships, consulting, coaching, AI tools, and other offerings we provide.

“User,” “you,” or “your” refers to any individual who accesses our Website or Services.

“Personal Information” means any information that identifies or can reasonably identify a person.

“AI Tools” refers to custom-built AI assistants and integrated systems including OpenAI (ChatGPT), Chipp.ai, Base44, MindPal, and NotebookLM.

“Third-party Processors” refers to external platforms we use to operate our business.

2. Who We Are

NM Phom Services LLC
504 Crystal Falls Drive
McKinney, TX 75071
Email: hello@nmpservices.org

3. Purpose of This Privacy Policy

This Policy outlines what information we collect, how we use it, how long we retain it, how we protect it, and how you can exercise your rights.

4. Consent

By using our Website, Services, AI tools, forms, or communications, you consent to the terms in this Privacy Policy.

5. Applicability of Privacy Laws

We voluntarily adopt practices informed by GDPR, CAN-SPAM, TCPA, and U.S. privacy standards.

6. Children’s Privacy

Our Services are not intended for users under 18. We do not knowingly collect Personal Information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

7. Information We Collect

A. Information You Provide

  • Name, email address, and phone number
  • Form submissions and opt-ins
  • Scheduling and onboarding information
  • Business information shared during consulting or coaching sessions
  • Content you submit through our AI tools, community forums, or membership portals
  • Payment and billing information (processed by third-party payment providers; we do not store full payment card details)

B. Automatically Collected Data

  • IP address
  • Device type, operating system, and browser data
  • Pages visited, time on site, and referral source
  • Email interaction data (opens, clicks, unsubscribes)
  • Cookies and similar tracking technologies (see Section 10)

8. How We Use Personal Information

  • Provide, maintain, and improve our Services
  • Communicate with you via email, SMS, or within our platforms
  • Operate and manage your account within the Soleila CRM
  • Process payments and manage subscriptions
  • Deliver AI-assisted tools and features within our memberships
  • Send marketing communications you have opted into
  • Analyze usage patterns to improve user experience
  • Comply with legal obligations

9. AI Tools and Your Data

We Thrive Collective offers AI-powered tools and assistants as part of our Services, including custom GPTs, AI assistants within the Functioning & Feral Hub, and integrated AI features within Soleila.io.

How AI Tools Process Your Data

  • When you interact with our AI assistants, the content you input (prompts, business details, questions) may be processed by third-party AI providers including OpenAI, Chipp.ai, Base44, MindPal, and Google NotebookLM.
  • We do not use your inputs to train AI models. However, third-party providers may have their own data policies. We encourage you to review their terms if you have concerns.
  • AI-generated outputs are provided for informational and strategic purposes only. They do not constitute legal, financial, or medical advice.

What We Recommend

  • Avoid entering sensitive personal information (Social Security numbers, financial account details, health records) into any AI tool.
  • Treat AI-generated content as a starting point, not a final product. Always review outputs before using them publicly or in business decisions.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve your experience, analyze traffic, and support marketing efforts.

Types of Cookies We Use

  • Essential Cookies: Required for the Website to function properly (login sessions, form submissions, security).
  • Analytics Cookies: Help us understand how visitors use our site, including pages visited, time on site, and traffic sources. We may use tools such as Google Analytics or similar services.
  • Marketing Cookies: Used to deliver relevant content and measure the effectiveness of our marketing campaigns. These may be placed by third-party advertising platforms.

Managing Cookies

You can control or disable cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our Website. Most browsers allow you to block or delete cookies through their privacy or settings menu.

11. Email Communications and Consent

We Thrive Collective sends email communications only to individuals who have chosen to hear from us.

When you submit a form on our Website or through one of our platforms, we record your consent to receive specific types of email communications. This includes documenting the context in which you opted in, such as the purpose of the form, the type of emails you agreed to receive, and the source of your submission.

What You Can Expect

  • Requested resources or downloads
  • Updates related to products, programs, or services you expressed interest in
  • Responses to inquiries, scheduling, or follow-up
  • Educational content or service availability updates, when explicitly agreed to

We do not send emails outside the scope of the consent you provided.

How Consent Is Managed

  • We record consent purpose and source
  • We associate consent with specific forms
  • We apply consent consistently across communications

Unsubscribing or Withdrawing Consent

You may unsubscribe at any time using the link included in our emails.

Compliance

Our email practices are designed to align with CAN-SPAM requirements.

12. SMS Communications

If you opt in to receive SMS messages from us, you consent to receive text notifications related to appointments, scheduling, and service updates. Message frequency varies. Standard message and data rates may apply.

Reply STOP to unsubscribe from SMS at any time. Reply HELP for assistance.

13. Third-Party Processors

We use the following categories of third-party services to operate our business. These processors may have access to your Personal Information only as needed to perform their functions:

  • CRM and Business Operations: GoHighLevel (powering Soleila.io)
  • Website Hosting: Namecheap / EasyWP
  • Payment Processing: Stripe
  • Email and SMS: GoHighLevel, integrated email services
  • AI and Automation: OpenAI, Chipp.ai, Base44, MindPal, Google NotebookLM, Make.com
  • Analytics: Google Analytics (or applicable analytics provider)
  • Scheduling: GoHighLevel calendar integrations
  • Community and Content: Membership portals hosted within Soleila.io

We select processors that maintain reasonable security practices. We recommend reviewing their individual privacy policies for additional detail.

14. Data Retention

We retain Personal Information for as long as necessary to provide our Services, fulfill the purposes described in this Policy, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

If you request deletion of your data, we will process your request within 30 days, subject to any legal requirements that may require continued retention.

15. Affiliate Disclosure

Some links on our Website may be affiliate links. If you make a purchase through an affiliate link, we may earn a commission at no additional cost to you. Affiliate relationships do not influence our recommendations or the content we create.

16. Security

We use reasonable administrative, technical, and physical safeguards to protect your Personal Information. This includes encrypted connections (SSL/TLS) across our websites and platforms, access controls that limit data access to authorized personnel, and secure authentication for accounts and portals.

No method of transmission over the internet is 100% secure. While we take meaningful steps to protect your data, we cannot guarantee absolute security.

17. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your Personal Information, subject to legal retention requirements.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.
  • Data Portability: Request your data in a commonly used, machine-readable format where technically feasible.
  • Opt Out of Sale: We do not sell your Personal Information. If this changes, we will update this Policy and provide opt-out mechanisms.

To exercise any of these rights, contact us at hello@nmpservices.org. We will respond within 30 days.

18. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Modified” date at the top of this page. We encourage you to review this Policy periodically. Continued use of our Website or Services after changes are posted constitutes acceptance of the updated Policy.

19. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

NM Phom Services LLC
Email: hello@nmpservices.org