Privacy Policy

Last Modified: June 27, 2026

At NM Phom Services LLC, we value clarity and respect in how we handle your information. This Privacy Policy explains the data we collect, how we use it, and the choices available to you.

1. Definitions

“Company,” “we,” “us,” or “our” refers to NM Phom Services LLC, operating under the DBAs We Thrive Collective, We Thrive HR, and Functioning & Feral.

“Website” refers to we-thrive-collective.com, soleila.io, nicolephom.com, and all associated subdomains, portals, pages, and funnels.

“Services” means all products, digital content, memberships, consulting, coaching, AI tools, and other offerings we provide.

“User,” “you,” or “your” refers to any individual who accesses our Website or Services.

“Personal Information” means any information that identifies or can reasonably identify a person.

“AI Tools” refers to custom-built AI assistants and integrated systems including OpenAI, Anthropic (Claude), Google (Gemini), Chipp.ai, Base44, MindPal, and NotebookLM, accessed via API integrations, automation platforms, and direct applications.

“Third-party Processors” refers to external platforms we use to operate our business.

“Transcription Tools” refers to tools we use to generate transcripts of calls and sessions for accessibility and operational purposes, including Tactiq.

2. Who We Are

NM Phom Services LLC
1314 W McDermott Dr
Ste 106-246
Allen, TX 75013
Email: hello@nmpservices.org

3. Purpose of This Privacy Policy

This Policy outlines what information we collect, how we use it, how long we retain it, how we protect it, and how you can exercise your rights.

4. Consent

By using our Website, Services, AI tools, forms, or communications, you consent to the terms in this Privacy Policy.

5. Applicability of Privacy Laws

We voluntarily adopt practices informed by GDPR, CAN-SPAM, TCPA, and U.S. privacy standards. We are monitoring our obligations under the California Consumer Privacy Act (CCPA) as our business grows. If you are a California resident and believe you have rights under CCPA, please contact us at hello@nmpservices.org and we will respond in good faith. We recommend consulting with a qualified attorney regarding your specific rights under California law.

6. Children’s Privacy

Our Services are not intended for users under 18. We do not knowingly collect Personal Information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

7. Information We Collect

A. Information You Provide

• Name, email address, and phone number
• Form submissions and opt-ins
• Scheduling and onboarding information
• Business information shared during consulting or coaching sessions
• Content you submit through our AI tools, community forums, or membership portals
• Payment and billing information (processed by third-party payment providers; we do not store full payment card details)

B. Automatically Collected Data

• IP address
• Device type, operating system, and browser data
• Pages visited, time on site, and referral source
• Email interaction data (opens, clicks, unsubscribes)
• Cookies and similar tracking technologies (see Section 10)

8. How We Use Personal Information

• Provide, maintain, and improve our Services
• Communicate with you via email, SMS, or within our platforms
• Operate and manage your account within the Soleila CRM
• Process payments and manage subscriptions
• Deliver AI-assisted tools and features within our memberships
• Send marketing communications you have opted into
• Analyze usage patterns to improve user experience
• Comply with legal obligations

9. AI Tools and Your Data

We Thrive Collective offers AI-powered tools and assistants as part of our Services, including custom GPTs, AI assistants within the Functioning & Feral Hub, and integrated AI features within Soleila.io. We also use AI tools internally to operate our business.

How AI Tools Process Your Data

• When you interact with our AI assistants, the content you input (prompts, business details, questions) may be processed by third-party AI providers. These providers include OpenAI, Anthropic (Claude), Google (Gemini), Chipp.ai, Base44, MindPal, and Google NotebookLM.
• OpenAI and Anthropic (Claude) are accessed via API through automation platforms including Make.com. When data is processed through API access, neither OpenAI nor Anthropic uses your inputs to train their models by default, in accordance with their current API terms. We recommend verifying this directly at openai.com/privacy and anthropic.com/privacy as these terms may change.
• Google Gemini is used through our paid Google Workspace subscription and as a standalone application. Under Google Workspace paid terms, Google does not use your Workspace data to train AI models. Use of the standalone Gemini application is subject to Google’s consumer privacy terms, which may differ. We recommend reviewing Google’s privacy policy for full details.
• We do not intentionally route sensitive personal client information through consumer-tier AI applications. Where client data may be processed through API-based AI tools, it is handled in accordance with the API terms of the applicable provider.
• AI-generated outputs are provided for informational and strategic purposes only. They do not constitute legal, financial, or medical advice.

What We Recommend

• Avoid entering sensitive personal information (Social Security numbers, financial account details, health records) into any AI tool.
• Treat AI-generated content as a starting point, not a final product. Always review outputs before using them publicly or in business decisions.
• If you have specific concerns about how a particular AI provider handles your data, we encourage you to review their privacy policies directly using the links provided above.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve your experience, analyze traffic, and support marketing efforts.

Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (login sessions, form submissions, security).
• Analytics Cookies: Help us understand how visitors use our site, including pages visited, time on site, and traffic sources. We may use tools such as Google Analytics or similar services.
• Marketing Cookies: Used to deliver relevant content and measure the effectiveness of our marketing campaigns. These may be placed by third-party advertising platforms.

Managing Cookies

You can control or disable cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our Website. Most browsers allow you to block or delete cookies through their privacy or settings menu.

11. Email Communications and Consent

We Thrive Collective sends email communications only to individuals who have chosen to hear from us.

When you submit a form on our Website or through one of our platforms, we record your consent to receive specific types of email communications. This includes documenting the context in which you opted in, such as the purpose of the form, the type of emails you agreed to receive, and the source of your submission.

What You Can Expect

• Requested resources or downloads
• Updates related to products, programs, or services you expressed interest in
• Responses to inquiries, scheduling, or follow-up
• Educational content or service availability updates, when explicitly agreed to

We do not send emails outside the scope of the consent you provided.

How Consent Is Managed

• We record consent purpose and source
• We associate consent with specific forms
• We apply consent consistently across communications

Unsubscribing or Withdrawing Consent

You may unsubscribe at any time using the link included in our emails.

Compliance

Our email practices are designed to align with CAN-SPAM requirements.

12. SMS Communications

If you opt in to receive SMS messages from us, you consent to receive text notifications related to appointments, scheduling, and service updates. Message frequency varies. Standard message and data rates may apply.

Reply STOP to unsubscribe from SMS at any time. Reply HELP for assistance.

13. Transcription and Accessibility

We Thrive Collective uses Tactiq, a third-party transcription tool, to generate transcripts of calls and sessions we attend or host. This is an accessibility accommodation that supports how we operate as a neurodivergent-led business.

How Transcription Works

• Calls and sessions may be transcribed using Tactiq. This applies to one-on-one client calls, group sessions, and any other calls we host or attend.
• Transcripts are owned by us, not Tactiq, in accordance with Tactiq’s stated data ownership policy.
• Transcripts are used for internal purposes including session notes, program development, and accessibility support. They are not sold or shared with third parties outside of the processors named in this Policy.
• Tactiq stores data on Google Cloud infrastructure and operates under Australian privacy law. Their handling of data associated with transcription is governed by their own privacy policy, which we encourage you to review at tactiq.io/privacy.
• We are aware that Tactiq’s privacy policy includes language relating to advertising use of collected data. We are not certain whether this applies to transcript content or only to usage and behavioral data. Until we have written clarification from Tactiq, we recommend reviewing their privacy policy directly if you have concerns about how your data may be used.

Your Options

If you do not wish to be transcribed during a live session, you may turn off your camera and microphone or contact us in advance at hello@nmpservices.org to discuss your options.

14. Third-Party Processors

We use the following categories of third-party services to operate our business. These processors may have access to your Personal Information only as needed to perform their functions:

• CRM and Business Operations: GoHighLevel (powering Soleila.io)
• Website Hosting: Namecheap / EasyWP
• Payment Processing: Stripe
• Email and SMS: GoHighLevel, integrated email services
• AI and Automation: Anthropic (Claude, via API), OpenAI (via API), Google (Gemini, via Google Workspace and standalone app), Chipp.ai, Base44, MindPal, Google NotebookLM, Make.com
• Analytics: Google Analytics (or applicable analytics provider)
• Scheduling: GoHighLevel calendar integrations
• Community and Content: Membership portals hosted within Soleila.io
• Transcription and Accessibility: Tactiq (used to generate meeting transcripts as an accessibility accommodation; transcripts are owned by us and used for internal purposes only; please review Tactiq’s privacy policy for full details on their data handling practices)

We select processors that maintain reasonable security practices. We recommend reviewing their individual privacy policies for additional detail.

15. Data Retention

We retain Personal Information for as long as necessary to provide our Services, fulfill the purposes described in this Policy, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

If you request deletion of your data, we will process your request within 30 days, subject to any legal requirements that may require continued retention.

16. Data Breach Notification

In the event of a data breach that affects your Personal Information, we will notify affected individuals promptly. Notification will be provided by email to the address associated with your account. Where required by applicable law, we will also notify relevant regulatory authorities within the timeframes those laws require.

Our notification will include, to the extent known at the time: a description of the nature of the breach, the categories of data affected, the likely consequences of the breach, and the steps we are taking to address it and prevent future occurrences.

We work with our third-party processors to ensure that any breach affecting data they hold on our behalf is reported to us in a timely manner so that we can fulfill our notification obligations to you.

17. Affiliate Disclosure

Some links on our Website may be affiliate links. If you make a purchase through an affiliate link, we may earn a commission at no additional cost to you. Affiliate relationships do not influence our recommendations or the content we create.

18. Security

We use reasonable administrative, technical, and physical safeguards to protect your Personal Information. This includes encrypted connections (SSL/TLS) across our websites and platforms, access controls that limit data access to authorized personnel, and secure authentication for accounts and portals.

No method of transmission over the internet is 100% secure. While we take meaningful steps to protect your data, we cannot guarantee absolute security.

19. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: Request a copy of the Personal Information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your Personal Information, subject to legal retention requirements.
• Withdraw Consent: Withdraw consent for marketing communications at any time.
• Data Portability: Request your data in a commonly used, machine-readable format where technically feasible.
• Opt Out of Sale: We do not sell your Personal Information. If this changes, we will update this Policy and provide opt-out mechanisms.

To exercise any of these rights, contact us at hello@nmpservices.org. We will respond within 30 days.

20. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Modified” date at the top of this page. We encourage you to review this Policy periodically. Continued use of our Website or Services after changes are posted constitutes acceptance of the updated Policy.

21. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

NM Phom Services LLC
Email: hello@nmpservices.org